Piper Platform Sandal - Beige & Orange

• Standard Shipping Fee: 9.9GBP - For All Countries.
  
• Processing Time: In-stock items are processed within 1–2 business days. Pre-order items are processed within the estimated time plus an additional 1–2 business days.
• Delivery Time: 3–15 business days, depending on destination.
• Duties and Taxes: The customer is responsible for any duties and taxes.
• Returns: Eligible for returns within 30 days if unused, with tags and packaging intact (excluding final sale items).
• Return Process: For return instructions, contact cs_uk@jwpei.com
• Visit our Shipping and Return pages for full details.

Guaranteed Christmas Delivery Policy

2. Does Your Package Meet the Christmas Guarantee Criteria?

 Please use the following rules to determine if your package qualifies for the Christmas guarantee:

• Mixed Packages: If your order contains both "Guaranteed Christmas Delivery" products and non-"Guaranteed Christmas Delivery" products, the package does not qualify for the guarantee.

• Pre-order Items: If the order includes pre-order items and their restock time does not fall within the Christmas delivery window, the package does not qualify.

• Fully Eligible Packages: If all items in your order are "Guaranteed Christmas Delivery" products and the shipping address is within the eligible regions, the package qualifies for the guarantee.

3. Conditions for Guaranteed Christmas Delivery

To ensure delivery before Christmas, please meet the following conditions:

• Accurate Delivery Information: Ensure the shipping address is complete and correct, especially the postal code and house number.

• Choose the Shipping Method Based on Order Time: When placing your order, select the appropriate shipping method ("Standard Shipping" or "Express Shipping") based on the cutoff time, and ensure to pay any applicable fees (if any).

• Valid Contact Information: Provide an accurate contact number so that the delivery personnel can reach you.

4. Exclusions from Guaranteed Christmas Delivery

• Delivery Address: The shipping address is outside the eligible regions for the Christmas guarantee.

• Force Majeure: Delays due to weather, natural disasters, or other force majeure events (such as strikes, traffic control, etc.).

• Customs Issues: Delays due to customs clearance when the customer has not promptly assisted.

• Address or Delivery Change: Any changes to the delivery address or request to stop shipment after dispatch, resulting in missed delivery windows.

• Signature Issues: If the customer fails to pick up the parcel or sign for it on time, leading to delays.

5. Contact Information

• Email: CS_UK@JWPEI.COM

6. Special Tips

• Order Early: During peak seasons (such as before Christmas), placing your order early is the best way to ensure on-time delivery.

• Opt for Expedited Service: Choosing express shipping can significantly reduce the risk of delays.